ABOUT US

SOLED-OUT is your go-to online store for sneaker accessories and amazing customs. We do everything from DIY kits to Sneaker inspired Decor and everything in between to make you and your sneakers stand out from the rest. Our aim is to give every sneaker enthusiast the confidence and ability to be create their very own custom sneakers or living space, from a simple lace swap down to adding a completely unique element to it.

Create your 1 of 1 with us!

Have any questions or concerns? 

We’re always ready to help!

 

 

E-mail us at

info@soledout.co.za

RETURNS / EXCHANGES

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@soledout.co.za with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

FAQ

What shipping options do you offer?

 

Currently we have 2 shipping options

1) Door to Door

2) Cape Town customers only. If you choose this option, we will contact you once your order is ready for collection, this option is available free of charge.

 

Will you restock items on your website?

Due to the nature of the items that we sell, we do have a fixed restocking schedule. New stock is frequently added and replenished to our website. If you are looking to get your hands on a product on our website that is Sold Out, or is not listed, please feel free to reach out to us on info@soledout.co.za.

Processing times

 

Once your order has been placed, processing of orders takes place within 2-3 working days after order date. With this being said frames can take an additional 2-3 working days due to the manufacturing process. However these times may vary as we strive to get you your special order as quickly as possible.

 

Can I cancel my order?

 

Once an order is placed, the processing begins immediately. We are therefore unable to cancel orders once it has been placed.

 

Why was my order canceled?

There could be multiple reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason.

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info@soledout.co.za

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